STEP BY STEP COMPLAINT FILING GUIDE
STEP 1:
File complaint to the GRM Committee at Ward level through your respective ward Administrator. If dissatisfied, move to the next level.
STEP 2:
File complaint to GRM Focal Person at the County Climate Change Unit, Mr. Wesley Korir, Telephone 0792630303, Email; emc.flloca.grm@elgeyomarakwet.go.ke. Location: Department of Water, Environment and Climate Change Offices, Iten. If dissatisfied, move to the next level.
STEP 3:
File your complaint to the FLLoCA National Project Coordinating Unit Coordinator, Mr. Julius Barno, Telephone 0721930086, Email; Barnojk@gmail.com. Location; Reinsurance Plaza, Nairobi. If dissatisfied, move to the next level.
STEP 4:
File appeal to a court of law through the judicial system or any other relevant authorities.
Points to Note:
(i) All complaints will be acknowledged, logged into GRM registers, reviewed, response provided and remedial measures taken and monitored.
(ii) Complainants can file their complaints online through e-mail or phone call or walk in to the CCU offices.
(iii) Download the complaints form below, fill and submit to the above addresses
Online Form: https://docs.google.com/forms/d/e/1FAIpQLScgYlnJ3PPkeS6RWPRlwWbDz4jucQYUJc6b3yoJR95hJ4XW6w/viewform?usp=sf_link