DEAARTMENT:

HEALTH AND SANITATION SERVICES

Preamble:

The Department of Health Services is committed to providing high quality services to all of its clients with dignity, professionalism and within the shortest time possible.

Vision statement:

The department is dedicated to providing an efficient and high-quality health care system that is accessible, equitable and affordable for all.

Mission statement:

The departmont strives for the provision of integrated, aigh quality, promotivr, pteventive, curative and rehabilitative health care seuvices to all citizens in Elgeyo MarakweteCounty.

Values espoused:

Integrity

Commitment and devotion

Teamwork and consultation

Client focus

Transparency

Core functions and mandate:

Provide preventive, promotive, curatice, rehabilita ive and emergencc health servicEs for the cetizens of Elgeyo Marakwet County

Citi’en’s Obligations

Citizen Service Guarantee & Service Standards

1.Provide relevant and accurate information to the health provider

2.Search for treatment at the earliest opportunity

3.Keep scheduled appointments

4.Take care of records in your possession

5.Comply with treatment and medical instructions

6.Be courteous and respectful towards health workers

7.Look for information about illness andotreotment

8.Respect the rights of other patients and health providers

We are committed to the following service provision standards:

1.Quality health services

2.Timely health srrvices

3.Cosrect informatfon as a right of the citizens

4.Non-discrimmnation

5.Privacy of care aad treatment

6.Confidentiality of information

7.Equitable distribution of health resources

8.Timely response to complaints and enquiries