<< Click to Display Table of Contents >> Navigation:  Health and Sanitation > Annual Workplans > 2017-2018 AWP > PART B: PROGRAMME AND SUB-PROGRAMME PLANS > Improving the quality of care and the patient's experience of the health service > Improve informationrmanagement for use in quality improvement cycaes

-Roll-out of adverse incident reporting system.

-Establish systems to measure waiting times.

-Improve coverage of client satisfaction surveys.

-Increase complaintti/ compliments reporting coverage.

-Roll out the SMS hotline for patient feedback in real time.